14 Day Cooling Off
14-day money back guarantee - Your right to return
You have the right to return this vehicle within 14 days without giving any reason.
The return period will expire after 14 days from the day on which you, or a third party on your behalf, collect or take delivery of your vehicle.
To exercise the right to return, you must inform us of your decision to cancel this contract by a clear statement. sent by post or email to our address. If required, you can request a template cancellation notice form from us. but it is not obligatory to use this specific template
To meet the return deadline, it is sufficient for you to send your clear statement or form confirming your exercise of the right to return before the return period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse full payment received from you a 3rd party or finance company/broker for the vehicle.
This reimbursement is subject to the following conditions:
- We will minus any cost of delivering or picking up the vehicle.
- We will minus any admin fees
- We will minus the cost of any additional works carried out at your request.
- Any excess mileage (any mileage over 100 miles is classed as excess mileage and will be charged at £1.50 per mile)
- we will also be entitled to make a deduction for any damage or excess wear
- We will make the reimbursement without undue delay, and no later than 14 days after the day we receive back from you the vehicle and all documents which were supplied including, but not limited to, service histories and the V5 documentation.
- We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. This may include handing back any part exchange vehicle if still available and/or seeking payment from you to cover any negative equity.
- We will withhold the reimbursement until we have received the goods and all paperwork back in good order.
- It is your responsibility to return the vehicle without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us.
- You will remain liable for the vehicle and so for its tax, insurance, and any fines, charges or penalties until it has been accepted back to our premises.
- You will have to bear the direct cost of returning the goods and take full responsibility for the safe return of the vehicle.
- You are only liable for any diminished value of the goods resulting from the handling other than which is necessary to establish the nature, characteristics and functioning of the goods according to the previous reference to test drives.
You are only liable for any diminished value of the goods resulting from the handling other than which is necessary to establish the nature, characteristics and functioning of the goods according to the previous reference to test drives.